Sunday, October 19, 2008

Technology Blackhole

Saturday I wasted most of my evening messing around with computers , my time sucked into a tech black hole. I hope my alternate universe self had fun, I certainly didn't.
Now I know why I procrastinated so long to switch computers.
My son has a laptop and no longer needs his desktop . Since it has double the RAM of my computer, I thought I would switch and keep my old one as a back up or give it away.
The current set up is the cable modem is in my son's room and I connect to the internet with a wireless adapter.He can also connect wireless with his laptop. The adapter never has worked that great, although the one in the laptop is fantastic, very reliable.
My original plan yesterday was to move the modem downstairs close to my desk. We set about moving the computers which involved lots of dusting, including the inside of the computers . I think I'm a good house keeper till I move something and then seen a pile of dust bunnies .

My son went to work , his usual weekend afternoon shift . I carried on setting up my "new" work space. Well what do you know !The cable company has the modem fixed so that you can't move it ! There's a big metal clamp on the cable wire and a yellow warning label " not to be moved". As I'm not one much for obeying rules I did try unsuccessfully, to undo it . Nope it wouldn't budge.
O.K. on to plan B . I took my old computer and hooked it up to the wireless router, making it the "fixed" computer . I tested it and it worked fine. Next, I hooked up the new computer and installed the wireless adapter and software. Everything was great, working fine , until I tried to connect to the internet. The computer insisted there was no connection even though the wireless program said there was. I played around with it, did the usual defrag, reboot , routine . Still wouldn't work. Frustrated, I decided to call the tech service for the wireless. I've always found them very helpful , even though their product is garbage. Never, ever, again, will I fall for that line "just plug it in, install, and 1-2-3- your'e ready to enjoy you're new ------- " ( fill in with any computer add on) .

Call up the tech people and this very cheerful guy in Bangalore said yeah no problem we'd have it resolved in no time. No time in the tech world turns out to be four hours. You can't believe the stuff this guy had me doing. Finally he gave up and took remote access of the computer which I thought was pretty cool. I watched him do the same fiddling he had me doing for the past two hours and no luck,which at least gave me the satisfaction of knowing that I'm not such a twit. Time is passing, my energy reserves are waning, and still no connection.
Finally around 10 p.m. the tech guy says " Oh this is a 64 bit computer" "The adapter is not made for a 64 bit computer and we don't have any that are made for a 64 bit computer" " So sorry " !!!!!!

So here I am today no further ahead and my precious weekend hours frittered away thanks to the cable company, which is stupid to not allow the modem to be moved, and the stupid wireless company ,that will eventually go out of business because " they don't make adapters for 64 bit computers"
Now I must get get my pumpkin pie and brownies out of the oven. Baking is so much nicer than technology.

2 comments:

Lanette said...

Baking is so MUCH nicer than technology. I know. I worked as a techie for 10 years and got burnt out on it. I was not the first level person you call on the phone, but, because I was a 3rd tier person I got the calls those first 2 people can't figure out. Either way I "retired" last April and I am glad I did.

Sorry you had so much trouble. Sometimes technology just isn't worth it I think.

Now you have me hungry for pumpkin pie...YUM!

Taxingwoman said...

Yeah it is a very good pie.